Closing Date: 29 October 2025
Location: Durban, KwaZulu‑Natal, South Africa
Contract Duration: 18‑month fixed‑term
About RAF
The RAF is dedicated to providing cover for road users in South Africa, offering compensation and rehabilitation to individuals injured in motor vehicle accidents. It also works to promote safe road usage through efficient service delivery.
Purpose of the Job
The Administrative Assistant: Verification & Validation role focuses on supporting the Claims Division. The successful candidates will ensure that claims submitted to the RAF are valid and legitimate by managing documentation, verifying information, maintaining records, and providing administrative support.
Key Performance Areas
Managing the movement and tracking of files and correspondence.
Verifying and validating claims information.
Accurate record‑keeping and data management.
Maintaining effective stakeholder relations.
Assisting with the interrogation and follow‑up of claim details.
Performing general office administration duties.
Minimum Requirements
Educational qualification: NQF Level 4 / Grade 12 (Matric) certificate.
Work experience: At least 1 year of relevant experience working in an office environment.
Competencies
Behavioural Competencies:
-
Personal mastery
-
Emotional wisdom
-
Ethics and governance
-
Customer orientation and focus
Technical Competencies:
-
Computer literacy (MS Office)
-
Strong written, verbal and listening communication skills
-
Excellent customer service orientation
-
Professional conduct and attention to detail
-
Organisational and analytical thinking
-
Efficient negotiation and interpersonal skills
Employment Details
-
Position: Administrative Assistant: Verification & Validation (X5)
-
Division: Claims
-
Reference No.: 6264
-
Location: Durban, KwaZulu‑Natal
-
Employment Type: Fixed‑term contract (18 months)
-
Grade: TASK Grade 06
-
Salary: R244,732 per annum
-
Equity target: Open to all applicants (not specifically disability‑targeted)